7 Phrases to Avoid at Work: Building Better Communication

Poor communication is the root of 80% of workplace conflicts, yet it’s something many overlook. Your words can either foster trust and collaboration or silently damage workplace culture.

Let’s explore seven common phrases that can harm professional relationships—and better ways to reframe them.

1. “We’ve always done it this way.”

This phrase shuts down innovation and keeps teams stuck in outdated practices.

Try This Instead:

“Let’s explore if there’s a better approach.”

This opens the door to creativity and shows your willingness to adapt.

2. “This may be a stupid idea, but…”

Undermining your own suggestion discourages confidence.

Try This Instead:

“Here’s an idea we could consider.”

It frames your contribution positively and encourages engagement.

3. “Back in my day, we had it worse.”

Dismissing someone’s concerns alienates them.

Try This Instead:

“I’m glad things are better now. Let’s discuss how we can make it even better for you.”

It validates the person’s experience and fosters problem-solving.

4. “I don’t have time for this right now.”

This can make colleagues feel devalued.

Try This Instead:

“I’d like to give this my full attention. Could we connect at [specific time]?”

It shows respect for their time while managing your priorities effectively.

5. “[X person] didn’t mean what they said.”

Brushing off concerns can create tension and mistrust.

Try This Instead:

“Thank you for bringing this up. Let’s address it together to ensure it’s resolved.”

It demonstrates accountability and a commitment to resolving misunderstandings.

6. “I don’t get paid enough for this.”

While understandable, this phrase can come across as unprofessional.

Try This Instead:

“I’ll be glad to help. Could you clarify which task should be prioritized?”

It communicates boundaries while maintaining a cooperative tone.

7. “Can you send it to me tonight?”

This disrupts work-life balance and can alienate team members.

Try This Instead:

“The workday is over. Let’s revisit this tomorrow.”

It respects personal time and encourages healthier workplace norms.

How to Build a Healthier Workplace Culture

→ Encourage Collaboration: Choose words that inspire teamwork and creativity.

→ Address Concerns with Empathy: Validate feelings and work toward solutions.

→ Lead with Transparency: Be clear and fair in your communication.

Final Thought

Strong communication is the foundation of trust and teamwork. By being intentional with your words, you can create a positive workplace where innovation thrives, and conflicts are minimized.

Let’s start the change—one conversation at a time.